Stockport Town Hall - Our Service Commitment to you

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Our Service Commitment to You
	Customer Questionnaires To ensure that we provide continuous high standards of service, each customer is asked to complete a 'How Well Did We Do' questionnaire after their event at the Town Hall. The questionnaire asks the customer to rate their satisfaction with the facilities and service provided by Venue Management and our partner, Venue Catering. April 2009 - March 2010 Overall 45 responses were analysed. To view a sample of these please click here April 2008 - March 2009 Overall 38 responses were analysed. To view a sample of these please click here April 2007 - March 2008 Overall 51 responses were analysed. To view a sample of these please click here April 2006 - March 2007 Overall 56 responses were analysed. To view a sample of these please click here April 2005 - March 2006 Overall 101 responses were analysed. To view a sample of these please click here

Just a few comments from our customers who have held events with us at the Town Hall during 2009:

The layout of the room was excellent. The young people attending felt the venue gave them a sense of being important.
Parents, pupils and staff really enjoyed the event. We are certainly planning to book for next year.
Everything went smoothly and it was again a great pleasure to have our celebrations in Stockport Town Hall.
We would like to thank all the staff who helped to make our wedding day possible.
When we held our wedding service at the Town Hall we were expecting the best day of our lives, but the Town Hall took it beyond our expectations. You could not fault the food, the staff or the venue. We would use you again and recommend it to anyone.
We had our wedding at the Town Hall – we got married in the Council Chamber, had our Wedding Breakfast in the Committee Suite and our evening reception in the Ballroom. The service we received from our initial consultation through to the event itself was top class.

Comments from 2008

You were crucial to our event running smoothly on the night. The manager was totally dedicated to our event before the day and offered so much help, including detailed plans, which was much appreciated. On the night she was present at all times and I felt confident in her ability to help at any point needed. All the other staff were amenable and polite at all times. We were very impressed with the professionalism with which our event was executed. Thank you so much.
I was pleased and would like to re-book again in the future. Thank you for your help you made my day.
We would like to say a special thank you to our duty manager who made the day perfect.
Thank you for arranging with the LTOT for use of the Wurlitzer organ on our behalf. We found this most helpful.
Our co-ordinator was extremely helpful, because of this I was confident that the evening would run smoothly. Thank you.
Thank you for a lovely day.
The Venue Management Team certainly helped to make our wedding a memorable day that ran smoothly. We have no complaints and any queries we had during the planning were always resolved promptly and politely.
The Venue Management Team are extremely accommodating.
Thank you for making my ball so enjoyable! I can’t thank the staff enough.
Holding our wedding ceremony in the Council Chambers made our wedding day very special. Everyone commented on the room and how different it was. The day was fantastic and everything ran like clockwork.

Customer comments from 2007

The service we received from staff at the Town Hall was fabulous. All queries and enquiries were responded to promptly and everyone was very helpful. Thank you all very much.
It was a brilliant day. Thank you
The venue met all our expectations, staff on duty were very helpful and we would like to convey our thanks to them.
Our day was lovely and the Town Hall staircase was our bit of special on the day. The Event Co-ordinator who helped us organise the day was very helpful and put us at ease with everything. Thank you very much.
We would like to thank the Event Co-ordinator for his wonderful performance as manager for our Civil Partnership. Many thanks. You did a great job.
No comment everything was perfect!
Another feature which made the evening well organized was the availability of parking.
Everything was excellent. I would recommend anyone to get married at the Town Hall. Our friends all spoke highly of the service.

Customer comments from 2006

It was a joyous and memorable day, mostly due to the venue. I had no problems in approaching staff regarding anything that they needed doing .
Excellent in all aspects - would definitely book again.
We were really happy with the professional service provided and everybody was very helpful and friendly’
Very pleased at the helpfulness of all the staff involved - this made our job a lot easier and less stressful.’
The venue was great and the Event Co-ordinators were fantastic - the day wouldn't have gone smoothly without them and they really put our minds at rest before the event as well.
The service we received was excellent. Everything went to plan and all involved thoroughly enjoyed themselves. I would certainly recommend the tour.
Customer service was excellent. The Event Co-ordinator took complete control of every eventuality reliving pressure. The ballroom was fantastic and the photographs on the marble staircase are amazing. Thanks for a brilliant day.
The Event Co-ordinator was extremely friendly and helpful which gave us great confidence in the team's ability to run things smoothly on the day. Obviously this took away any possible stress or worry we may have had and allowed us to relax and enjoy our wedding.

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